State Farm® Insurance Agent Heather Ladd

"I scheduled an appointment with Heather to discuss questions I had about 4 different policies for my family. Heather spent nearly 3 hours working with me, not only answering all my questions thoroughly, but also educating me on many facets of the insurance business and claims process that I never fully understood. I am beyond impressed by her expertise and the quality of service that my wife and I received. Thanks Heather!"

"Met with Heather to review our insurance coverage. First meeting with her and was very impressed. Did a total review of our car, home, umbrella policies and what improvements or savings could be implemented. Appreciated her interest in my concerns."

"Beyond awesome crew! We’ve been working with this Statefarm office for many years now, we’ve always been treated with the best customer service. They’ve done everything I needed, they’ve always been on top of everything at a quick dial. I have been with many other insurance offices but every member at this office has been extremely resourceful, respectful, professional. I would do business with them over and over again. For personal & business insurance!"

"Heather Ladd agency is the best. They are all so professional, welcoming and great to work with. Kelly has walked me through all my policies and cared enough about me and my family she even protected us with life insurance. She helped me to protect my family and gave me peace of mind knowing if something happens to me my family will be taken care of. The entire team is wonderful. So thankful I found this office and group of agents at Stare Farm The Heather Ladd Agency! HIGHLY RECOMMEND! 🫶"

"I’ve used State Farm as my insurance carrier for over forty years and have always been very satisfied with their service and products. The Anacortes office changed owners in the recent past and is currently owned by Heather Ladd. She and her staff have been superb in meeting all of my insurance needs and have made several cost saving suggestions. I highly recommend her and her office."

"My husband and I were so grateful for the excellent service we received at this office. One of the agents, Kelly, was so helpful getting us set up with a new claim on our broken RV windshield. When she offered to make the call for us, I couldn't have been happier. She took care of everything while we listened and she’d ask us if any of the questions needed clarification. That was a huge help to us. During the call, Heather Ladd, owner of the agency, became available and she made a point to come in and meet us. That was so nice to have that connection with her and know we could call them any time we needed help. I am really glad we chose State Farm and what a big plus to have them available right here in the Anacortes office. Thank you, Heather & Kelly!"

"Amanda is the best agent ! Kind helpfull and full of info . Thank you for taking geeat care of us ."

"There has been a whirlwind of life changes for us recently, and I think we have been emailing Ted and Heather on a weekly basis for several months to add, change or delete 10+ policies. A few came with some real curve balls. The team was amazing and patient! Appreciate working with them and their ability to find a solution that works. Rates are great too! Highly recommend!"

"Heather is a great communicator and awesome leader for her team that can help with all the insurance questions you have!"

"Responsive and took care of my needs. Pricing beat out others."

"Heather was AMAZING!! She was so informative and attentive. She truly listened to me and cared about my current and future life. Heather was also an incredible guide to me for insurance, savings, etc. I highly recommend her to anyone and everyone!"

"We have used our local State Farm office for all of our needs for 19 years and we have had zero issues. Whenever the need to change or review our policy we have gotten nothing but amazing help always!!"

"Excellent source of coverage I have renters and Ted advised me to add cyber event this has alienated my concerns. Great customer service."

"The Heather Ladd State Farm team has taken amazing care of my family and me. Any time I've needed helped, they have always provided me with the answers I was seeking. They were so helpful in getting my policies started and making sure I understood my coverages. I walked away feeling confident my agent will protect me from what the future may bring."

"Highly recommended. And such a pleasure to work with, Heather made the whole process easy and answered all questions."

"Ted has been consistently great. This time he worked to get an incredible rate for our new “antique” car. Always responsive and watching out for us."

"Excellent customer service. Staff is polite, knowledgeable, and very willing to help. Very nice to work with human beings and not be cycled through on-line customer service."

"Heather and her team are not only very professional and personable, they are also, perhaps more importantly, very knowledgeable and responsive. They speak from knowledge and experience and if they don’t know the answer to a question they research and get you the answer. We have found them extremely helpful. Furthermore, it’s wonderful to be able to make an appointment and speak to someone face to face."

"We had flooding in our first floor bathroom and family room. Roots Water Restoration was a company that was noted as one who would come to the San Juan Islands to do remediation work. Thank you! Roots was top notch and saved us from needing to contact multiple companies to find out who would come to the San Juans. Roots was awesome to work with! Broni came out the same day we called (to the San Juans!!) Professional staff who know what they are doing, show up as promised, and super nice to boot."

"So far, so great. Just switched to this agency after a 65% increase with Allstate with no claims. My current agent hasn’t returned my call after a week so I went shopping and stumbled upon Heather Ladd’s agency and State Farm. From the time Ted answered the phone (he was immediately likeable) to being transferred to Kelly (who I’ve come to adore), everyone has been knowledgeable and helpful and more importantly, responsive. Return calls have been made when promised, coverages and procedures explained clearly, communication via phone, email and text have been prompt and clearly explained. We’re off to a roaring good start. And a lesson for agencies who don’t call their clients back when they call asking for answers about a 65% rate increase, take care of your clients or someone else will. Thank you, Kelly! You’re great!"

"We met with Heather for our first time since the change in ownership from Michael Mast. We could not have been more pleased with her professionalism, knowledge and approach in getting to know my husband and I and seeking to understand our concerns and to review our insurance coverages. If you haven’t had a chance to get to know her yet we couldn’t recommend her more. So glad to see her at the helm of this great office! Thank you Heather and although you’ve been here a year, welcome to Anacortes!"

"Heather has done a fantastic job since taking over the reigns of this office. The entire staff is professional and helpful while they genuinely look after their clients best interest. It can become overwhelming to decide which coverage is best for your family, but with Heathers knowledge and professionalism, they have made it an easy process!"

"I had the pleasure of working with Ted Tucker the other day. I had some questions as to my coverage and costs. Working with Ted was a wonderful experience. He is quite knowledgeable, quick to help, and pleasant to work with."

"My agent, Ted Tacker was pleasant, knowledgeable and a joy to work with. The entire office was friendly and welcoming."

"Ted was amazing. Very patient and kind and knowledgeable. Would definitely recommend to friends and family."