State Farm® Insurance Agent Heather Ladd

"I have a story I wanted to share about Heather and her team. Last weekend Heather was at a market event and I was in the booth next to her running my business. I brought my 10 year old daughter to work and she went off to look around. After she didn’t come back for more than a few minutes I was very concerned. I ran through the entire event area and could not find her. Heather saw that I was distraught and she sent her team to go search the grounds. They found her safe and sound but I wanted to leave her a 5 star review because she didn’t need to help me. She didn’t have to do that for any reason other than she genuinely cared about a stranger finding her daughter. I think that speaks volumes about her character. Thank you Heather and her team! You’re the best. I’d leave you 10 stars if I could!"

"Heather was informative, professional, and kind. She was able to find my husband and I almost $900 in savings by utilizing the discounts State Farm offers. I would not hesitate to recommend her and everyone else on the team to my friends and family!"

"New customer here!! Heather was extremely helpful. She is very kind, genuine and informative. She explained all the things I need covered for my financed car and beyond. I am pleased to be part of state farm, and pleased to have Heather as my Agent. I feel at ease now. Thank you 🙏"

"Heather is my agent for home/auto/umbrella and business. I have been so impressed with her exceptional customer service. Heather has been so easy to work with and I am so happy I found her!"

"Heather and her team were great to us. She helped us review our policies and wasn’t pushing anything we didn’t want. They like to get to know their clients and keep them protected. I would recommend this team to anyone in the region."

"I scheduled an appointment with Heather to discuss questions I had about 4 different policies for my family. Heather spent nearly 3 hours working with me, not only answering all my questions thoroughly, but also educating me on many facets of the insurance business and claims process that I never fully understood. I am beyond impressed by her expertise and the quality of service that my wife and I received. Thanks Heather!"

"Met with Heather to review our insurance coverage. First meeting with her and was very impressed. Did a total review of our car, home, umbrella policies and what improvements or savings could be implemented. Appreciated her interest in my concerns."

"Beyond awesome crew! We’ve been working with this Statefarm office for many years now, we’ve always been treated with the best customer service. They’ve done everything I needed, they’ve always been on top of everything at a quick dial. I have been with many other insurance offices but every member at this office has been extremely resourceful, respectful, professional. I would do business with them over and over again. For personal & business insurance!"

"Heather Ladd agency is the best. They are all so professional, welcoming and great to work with. Kelly has walked me through all my policies and cared enough about me and my family she even protected us with life insurance. She helped me to protect my family and gave me peace of mind knowing if something happens to me my family will be taken care of. The entire team is wonderful. So thankful I found this office and group of agents at Stare Farm The Heather Ladd Agency! HIGHLY RECOMMEND! 🫶"

"I’ve used State Farm as my insurance carrier for over forty years and have always been very satisfied with their service and products. The Anacortes office changed owners in the recent past and is currently owned by Heather Ladd. She and her staff have been superb in meeting all of my insurance needs and have made several cost saving suggestions. I highly recommend her and her office."

"My husband and I were so grateful for the excellent service we received at this office. One of the agents, Kelly, was so helpful getting us set up with a new claim on our broken RV windshield. When she offered to make the call for us, I couldn't have been happier. She took care of everything while we listened and she’d ask us if any of the questions needed clarification. That was a huge help to us. During the call, Heather Ladd, owner of the agency, became available and she made a point to come in and meet us. That was so nice to have that connection with her and know we could call them any time we needed help. I am really glad we chose State Farm and what a big plus to have them available right here in the Anacortes office. Thank you, Heather & Kelly!"

"Amanda is the best agent ! Kind helpfull and full of info . Thank you for taking geeat care of us ."

"There has been a whirlwind of life changes for us recently, and I think we have been emailing Ted and Heather on a weekly basis for several months to add, change or delete 10+ policies. A few came with some real curve balls. The team was amazing and patient! Appreciate working with them and their ability to find a solution that works. Rates are great too! Highly recommend!"

"Heather is a great communicator and awesome leader for her team that can help with all the insurance questions you have!"

"Responsive and took care of my needs. Pricing beat out others."

"Heather was AMAZING!! She was so informative and attentive. She truly listened to me and cared about my current and future life. Heather was also an incredible guide to me for insurance, savings, etc. I highly recommend her to anyone and everyone!"

"We have used our local State Farm office for all of our needs for 19 years and we have had zero issues. Whenever the need to change or review our policy we have gotten nothing but amazing help always!!"

"Excellent source of coverage I have renters and Ted advised me to add cyber event this has alienated my concerns. Great customer service."

"The Heather Ladd State Farm team has taken amazing care of my family and me. Any time I've needed helped, they have always provided me with the answers I was seeking. They were so helpful in getting my policies started and making sure I understood my coverages. I walked away feeling confident my agent will protect me from what the future may bring."

"Highly recommended. And such a pleasure to work with, Heather made the whole process easy and answered all questions."

"Ted has been consistently great. This time he worked to get an incredible rate for our new “antique” car. Always responsive and watching out for us."

"Excellent customer service. Staff is polite, knowledgeable, and very willing to help. Very nice to work with human beings and not be cycled through on-line customer service."

"Heather and her team are not only very professional and personable, they are also, perhaps more importantly, very knowledgeable and responsive. They speak from knowledge and experience and if they don’t know the answer to a question they research and get you the answer. We have found them extremely helpful. Furthermore, it’s wonderful to be able to make an appointment and speak to someone face to face."

"We had flooding in our first floor bathroom and family room. Roots Water Restoration was a company that was noted as one who would come to the San Juan Islands to do remediation work. Thank you! Roots was top notch and saved us from needing to contact multiple companies to find out who would come to the San Juans. Roots was awesome to work with! Broni came out the same day we called (to the San Juans!!) Professional staff who know what they are doing, show up as promised, and super nice to boot."

"So far, so great. Just switched to this agency after a 65% increase with Allstate with no claims. My current agent hasn’t returned my call after a week so I went shopping and stumbled upon Heather Ladd’s agency and State Farm. From the time Ted answered the phone (he was immediately likeable) to being transferred to Kelly (who I’ve come to adore), everyone has been knowledgeable and helpful and more importantly, responsive. Return calls have been made when promised, coverages and procedures explained clearly, communication via phone, email and text have been prompt and clearly explained. We’re off to a roaring good start. And a lesson for agencies who don’t call their clients back when they call asking for answers about a 65% rate increase, take care of your clients or someone else will. Thank you, Kelly! You’re great!"